Receipts are useful little things. It contains a plethora of helpful information, such as the store you shopped in….maybe even the town that store is located in!
Of course, ordinary people don’t find these little slips of paper worth holding onto. I speak with these ordinary people on a regular basis.
Such as the ones who want to return an item we do not sell. That can be forgiven……if you don’t argue with me until you have your epiphany that you do, in fact, shop at other stores.
I can’t tell you how often I see customers who swear they’ve bought an item in our store just last week when I can promise them that in the two years I’ve been there we haven’t sold that item, that brand, that size, etc.
It’s funniest when it’s not something we’d logically carry—for instance, farmhouse sinks. I had a lady come to Customer Service to pick up a sink (”my sink” was what she referred to it as, no mention of a farm at this point) her husband had ordered. I searched the computer for every phone number and name she could provide me with to no avail. I asked if she knew who they had spoken to when they ordered it and she said it was definitely Josh. Well, we did have a Josh who had just transferred out a few weeks before, but seeing as he was a door specialist, I had no idea why he’d be involved in a sink sale. No matter, he was gone so we couldn’t go to him about it. I called plumbing to find out if they had any recent sink orders and they drew a blank. After a good 30 minutes of doing everything I know to search for this item, and explaining in every way I can how there’s no other way for me to find this unless she can provide more information–a receipt, an item number, an exact date of purchase–anything else for me to work with, she finally storms off, yelling some colorful words to me as she goes.
About the time I’ve gotten over the frustration, I see her heading my way again, looking a little sheepish.
“I’m sorry about all that dear. I forgot we actually ordered the sink for the barn at [random mom & pop supplier] in Florida. I don’t know why I thought we bought it here. You don’t even sell farm equipment! *giggles* Thank you for your troubles.”
v__v
I think I kind of hate people.
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