When you’re in a store, trying to accomplish something other than the absolute basics of buying and paying for items, do you listen to the words coming out of the employee’s mouth? You should.
Tonight I had some customers return a medicine cabinet. First problem is that there’s no box, this comes into play later. So I get to the end of the transaction and tell them it’s going back on their Lowe’s account, and they nod and I proceed. They even confirm which authorized buyer it needs to be put under on the account.
As they’re walking away, they ask how they’re supposed to buy a new mirror, at which point it all comes out that it wasn’t their credit card– they don’t have the card with them. Information that would’ve been nice 5 minutes ago, thanks.
So we get that all settled after some not-so-easy maneuvering, and then it turns out, they told me the wrong item to refund on the receipt.
All of this because they weren’t paying attention to anything I said, they were just nodding.
*headdesk*
November 29th, 2007 at 2:09 pm
People is stupid.
November 29th, 2007 at 3:30 pm
They ignant.
December 5th, 2007 at 8:57 pm
When I worked for Lowes Corp, we used to get calls about this stuff ALL THE TIME. I wish customers would pay attention when cashiers talk to them. They don’t do it to hear their own voice!