So I sent in a message to tech support, providing tons of details about a problem. The simple answer I got was that even though their system was showing I had something installed, they couldn’t find it when looking at my source code.
*sigh* If you’d bothered to read the full message I sent, maybe you’d have noticed I mentioned working with that code recently. Hmm…maybe you could look for that example and see if the code is working there, if so, well it’s obviously there. It would’ve taken glancing alllll the way back to, gosh, just page 2?
So you just added to your workload by putting me off until tomorrow, and added to my dissatisfaction. How genius of you. Also, let’s not even think about the point you looked over in that IF I didn’t actually have the code properly installed, there’s still something wrong with your system since your system is showing that it is. Hmm.
I just HATE when tech support/customer service automatically assumes I’m an idiot. I once had to take my computer in to be worked on because the motherboard had been literally burnt (long story.) When all was said and done, they asked if I wanted to bring in my Norton Antivirus disks so they could install them for me. Um…no, I don’t think I’ll give you any reason to charge me more for set tasks and hours of labor on something I’m perfectly capable of doing on my own. No joke, our conversation was no less that 25 minutes of them trying to convince me that it would be hard and I might mess something up. Thanks, but I’ve uninstalled and installed Norton quite a few times. It doesn’t take a genius. I have boobs, but I assure you I’m quite capable of handling technology.
There was one member in particular of the Geek Squad at Best Buy who I would avoid when I went in. He’d always talk to me like an eleven year old who’d been living in a bomb shelter until just last week. Oh gosh, it’s not plug-n-play?! How ever shall I figure out how to do this?!
I’m certainly not saving myself any time when I do this, but I always assume customers have a basic understanding of things. I wait for a blank stare before I slowly start dropping in levels of how I’m explaining things. It’s just insulting when you automatically talk to the person like an idiot. Wait till you’re sure they really are 
October 6th, 2007 at 10:08 am
i hate that, too; it makes me so mad. it sucks that everyday, they deal with so many people incompetent of owning computers, they feel they have to treat everyone the same way. i think they’re supposed to hassle people about stupid shit like installing software. personally, if i were a geek squad tech, i would let it go when the person said no, or at least if i really got the idea they knew how to do basic shit like software installation (which anyone who owns a computer should be required to have knowledge of in the first place…but erg.), i’d let it rest.
how come every time i click anywhere on your page, even in this comment box, it sends data to a ppp tracker?
October 6th, 2007 at 1:01 pm
The antivirus thing and Geek Squad are two different situations. This was a small company. I’m pretty sure they didn’t really have a protocol that said he needed to harass me for 25 minutes, he just truly thought I didn’t know what I was talking about!
I’m doing some stats testing for them and it just started this week. Part of the code is doing wonky things like that. It’ll be fixed soon since there are a bunch of people not using it until it gets fixed and they kinda need us.